Aug
13
Fact of the day, before 9/11, banks were required by law to use physical checks, rather than check images, to settle transactions.
After the 9-11 attack and subsequent grounding of planes, including planes used to transport deposited checks across the country, Congress passed Check 21 which allowed banks to use images rather than physical checks to settle transactions. In November 2004, Wells Fargo started allowing customers to deposit their checks by imaging.
Bonus quote of the day, from Steve Ellis.
Key to delivering a good customer service is focusing first on the customer experience and not the product